Last updated: 8 October 2026 (previous version: 1 May 2026) · Effective from your first use of Servia. The Laundry & Garment Care Terms in Clause 8 are Version 1.0, effective 8 October 2026.
These Terms of Service (the "Terms") form a binding agreement between you (the "Customer", "you") and SERVIA UAE FOR ONLINE SELLING, a sole establishment licensed by the Dubai Department of Economy & Tourism (Trade Licence No. 1623702), Dubai, United Arab Emirates ("Servia", "we", "us", "our"), governing your access to and use of our website, mobile app, WhatsApp channel, voice line and any other channel through which you book a service (collectively, the "Platform").
By creating an account, requesting a quote, confirming a booking, or otherwise engaging Servia, you confirm you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Cancellation & Refund Policy.
The Platform is owned and operated by SERVIA UAE FOR ONLINE SELLING, a sole establishment licensed by the Dubai Department of Economy & Tourism as an online seller (Trade Licence No. 1623702), with its registered address in Dubai, United Arab Emirates ("Servia", "we", "us"). Servia operates online: we sell, book and arrange services through the Platform.
Servia is a UAE home and commercial services brand operating across Dubai, Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Umm Al Quwain and Fujairah. We arrange the supply of cleaning, air-conditioning, maid, handyman, pest control, painting, gardening, swimming-pool, car-wash and related home services to residential and commercial customers (each a "Service").
Servia is a technology platform, not a service provider. We operate an AI-driven matching and booking system: when you request a service, our platform reads your request, confirms pricing, and instantly matches it to a vetted, independent service professional or licensed service-delivery partner in our network — each responsible for their own licences, permits, insurance and conduct. Servia does not itself clean your home, service your AC, or perform any of the underlying Services; we connect you with the independent professionals who do. What Servia does do, end-to-end: receive and confirm your booking, dispatch the matched professional, monitor service delivery, handle payment, issue invoices and resolve disputes. Every professional matched through the Platform is vetted, screened and required to meet Servia's quality, safety, conduct, dress-code and SOP standards, at Servia's published pricing and under Servia's complaint-resolution process. Your booking, payment, invoicing and complaint handling always run through Servia — Servia's charge to you reflects this matching, scheduling, payment-handling and support service, not the underlying service itself.
You must be at least 18 years old, legally capable of entering a binding contract under UAE law, and the lawful occupant or authorised representative of the premises where the Service is to be performed.
You agree to provide accurate, current and complete information when registering or booking. You are responsible for keeping your phone number, email and address up to date and for safeguarding any one-time codes (OTPs) sent to you. Activity performed through your verified phone number is presumed to be performed by you.
Quotes shown on the Platform are indicative, calculated from the information you provide (e.g. number of bedrooms, AC units, pool size, car size, area, time slot). Final pricing may be confirmed on-site after the professional has assessed the actual scope (e.g. dirt level, accessibility, damage, additional fixtures) and is binding only once you confirm acceptance.
A booking is confirmed only when you receive a Servia booking ID and either an SMS, WhatsApp or in-app confirmation. Receipt of a quote alone is not a confirmed booking.
All prices are in UAE Dirhams (AED) and include 5% Value Added Tax unless otherwise stated. Same-day, late-night, public-holiday or remote-area surcharges may apply and are disclosed before confirmation.
Any add-on requested at the time of service (extra rooms, deeper cleaning, additional units, parts, materials) will be quoted separately and must be approved by you before being performed. We are not obliged to perform unapproved add-ons.
We reserve the right to allocate the most suitable trained professional available within Servia's network to perform your Service, having regard to the service type, area, time slot, traffic conditions and the professional's load. We will inform you of the assigned professional's name and (where available) photo before arrival.
All professionals dispatched under the Servia brand operate to Servia's published quality standards: uniformed, ID-carrying, vetted, trained, equipped with brand-approved tools, supplies and personal protective equipment, and bound to a written code of conduct that prohibits unsolicited contact, soliciting tips, smoking, eating, photographing your property or making personal arrangements outside the Platform.
To protect the integrity of the Service and your statutory rights, you agree not to bypass Servia by hiring, soliciting, paying or contracting privately with any service professional you encounter via the Platform, whether during the Service or for a period of twelve (12) months after. If you do so, the protections of these Terms cease to apply, and Servia may charge a circumvention fee equal to six (6) months of equivalent services at our published rates.
For spiritual services (including pujas and consultations) and Islamic services (including Quran classes, gatherings, Aqiqah and Qurbani arrangement), Servia acts solely as an online booking and arrangement platform: the service is performed by qualified independent practitioners, teachers, reciters or licensed providers whom we match you with, each responsible for their own qualifications, permits and conduct. Servia is not a religious institution, does not provide religious education itself, and does not issue fatwas or religious rulings. Any animal sacrifice (Aqiqah, Qurbani/Udhiyah) is carried out exclusively at UAE-licensed slaughterhouses by licensed providers as required by UAE law; any meat distribution to charity is arranged only through UAE-licensed charitable organisations, and Servia does not collect or handle donations. Astrology, kundli, numerology, tarot and vastu consultations are delivered online only by independent practitioners as traditional cultural guidance for personal reflection: no outcome, prediction or result is promised or guaranteed, no claim to knowledge of the unseen is made, and such sessions are not a substitute for professional medical, legal, financial or psychological advice.
Payment is due in full upon completion of the Service unless otherwise agreed in writing. We accept card, Apple Pay, Google Pay, bank transfer and (for established accounts) invoiced terms. Failure to pay within seven (7) days entitles us to charge a late-payment fee equal to 2% per month of the outstanding amount, suspend future bookings, and pursue collection via UAE small-claims processes. Any chargeback initiated without first using our complaint process at hello@servia.ae is treated as a breach of these Terms.
Detailed timing and fees are set out in our Cancellation & Refund Policy. In summary:
Laundry & Garment Care Terms — Version 1.0, effective 8 October 2026.
This Clause 8 sets out additional terms that apply specifically to laundry, dry-cleaning, pressing, ironing and related garment-care Services ("Garment-Care Services"). It forms part of these Terms for every laundry booking. Where this Clause 8 and the general clauses conflict in relation to a Garment-Care Service, this Clause 8 applies to that booking. Nothing in this Clause 8 is intended to exclude, restrict or waive any right, remedy, compensation or liability that cannot lawfully be excluded or restricted under applicable UAE law.
Servia's laundry and garment-care service is a processing service and is not an insurance, valuation or replacement-value guarantee for the garments submitted by a customer.
Submission of a garment to Servia does not by itself mean that Servia accepts financial responsibility for the garment's full retail price, replacement price, sentimental value or any amount subsequently claimed by the customer.
Any claim will be assessed according to the applicable service terms, the circumstances of the claim and applicable UAE law.
Unless Servia expressly agrees in writing to a separate high-value garment protection arrangement, Servia does not provide insurance or guaranteed replacement-value protection for garments.
For the purposes of this Clause, a "high-value garment" is any garment or item that is unusually expensive, luxury or designer, vintage, antique, couture, heavily embellished, hand-finished, sentimental, or otherwise difficult or impossible to replace.
Customers must disclose any high-value, luxury, vintage, antique, couture, heavily embellished, hand-finished, sentimental or irreplaceable garment before processing.
Servia may require the customer to provide the approximate value, proof of purchase or other reasonable information before accepting such an item.
Where Servia is not informed that an item is unusually high-value or irreplaceable, Servia does not automatically accept the customer's later stated replacement value as the value of the claim. Undisclosed high-value items are submitted at the customer's risk to the fullest extent permitted by applicable UAE law, and Servia does not automatically accept liability for their full retail or replacement value.
A claim for a stated amount, the original purchase price, the current retail price or the cost of purchasing a replacement garment does not by itself establish Servia's liability for that amount.
Where a remedy is legally due, the appropriate remedy will be determined in accordance with the applicable law, the nature and extent of the proven loss, the service provided, the customer's disclosed information and any applicable limitation of liability.
A customer cannot simply state that a garment is worth a particular amount and treat that amount as an automatically accepted liability.
To the fullest extent permitted by applicable UAE law, Servia's aggregate contractual liability arising from a single laundry booking is limited to the amount of the Servia service fee paid for that booking (see Clause 9.1). Where a monetary remedy is due and proven, it may be satisfied by refunding or crediting that service fee, in whole or in part according to the circumstances, rather than the full retail or replacement value of the garment. Servia does not provide any fixed cover amount, insurance or guaranteed replacement value.
Nothing in these Terms is intended to exclude, restrict or waive any right, remedy, compensation or liability that cannot lawfully be excluded or restricted under applicable UAE law. This liability limitation does not override mandatory UAE consumer rights.
Where a service-related claim is established and proven, and a monetary remedy is legally appropriate, Servia may — depending on the circumstances and applicable law — provide a refund or credit of all or part of the Servia service fee paid for that booking, re-performance, restoration or another appropriate remedy.
If an item's value is higher than the Servia service fee, the customer must inform Servia in writing before processing; Servia may then agree in writing to accept the item (on any special terms) before processing continues. Without such prior written disclosure and Servia's written agreement, a proven claim is compensated as set out in Clause 8.5 (limited to the Servia service fee). This does not exclude any right that cannot lawfully be excluded under applicable UAE law.
Garments may contain natural fibres, dyes, finishes, adhesives, embroidery, prints, trims, coatings or construction methods that may react to cleaning, washing, drying, pressing or chemical treatment.
Shrinkage, colour change, colour bleeding, fading, texture changes, print damage, adhesive failure or damage to trims or embellishments may occur depending on the garment's material, age, condition and manufacturer care instructions. These risks do not automatically establish Servia's liability.
Customers should ensure that the garment's care label is present and legible and must disclose any known special-care requirements.
Where no care label is available, the label is illegible, or the garment presents an unusual processing risk, Servia may decline the item or require special handling arrangements.
Servia is not responsible for pre-existing damage, weakened fabric, previous colour deterioration, previous shrinkage, loose stitching, hidden defects, age-related deterioration or manufacturer defects that were not caused by the service.
Where a customer specifically requests a cleaning method, treatment or process that Servia has advised may be unsuitable or risky, the customer's requested treatment will be recorded where reasonably possible.
Certain laundry and dry-cleaning services booked through Servia are physically performed by independent specialist processing partners that form part of Servia's operational supply chain.
Servia manages the booking, customer communication and complaint process, while the physical processing may be performed by such a partner. The involvement of a processing partner does not, by itself, constitute insurance or a guarantee of the garment's full retail or replacement value, and does not mean that Servia disclaims responsibility for handling your complaint.
Where a claim arises, Servia will handle the customer-facing complaint in accordance with these Terms and applicable UAE law.
For any claim involving an alleged high-value garment, Servia may reasonably request proof of purchase, invoice, receipt, product identification, photographs, declared value or other evidence relevant to determining the claimed value. A customer's stated value alone does not automatically establish the value of the loss.
Customers should not submit irreplaceable or exceptionally sentimental garments for routine processing without first discussing the risks with Servia. Servia may decline processing where the risk cannot reasonably be assessed or managed.
To the fullest extent permitted by applicable UAE law, Servia's total aggregate liability arising out of or in connection with any single booking — whether in contract, tort (including negligence), under statute or otherwise — is limited to the amount of the Servia service fee paid for that booking. Where a monetary remedy is due and proven, it may be satisfied by refunding or crediting that service fee, in whole or in part according to the circumstances. Servia does not provide, and makes no representation that it provides, any insurance, damage-cover scheme, protection plan, fixed cover amount or reimbursement scheme beyond this. Nothing in these Terms excludes, restricts or waives any right, remedy, compensation or liability that cannot lawfully be excluded or restricted under applicable UAE law.
Servia is not liable for:
Any statement made by a service professional on-site that conflicts with these Terms (including verbal promises of price, scope or extra work) is non-binding unless confirmed in writing by Servia head office. Customers should always verify changes via the Servia chat or by calling us.
Additional terms apply to laundry, dry-cleaning and garment-care bookings — including how garment value, high-value items, garment-specific risks, specialist processing partners and remedies are treated. Those terms are set out in Clause 8 (Laundry & garment care) and form part of these Terms for every laundry booking. In particular, Servia is not an insurer of garments and does not automatically guarantee a garment's full retail or replacement value; high-value, luxury, vintage, antique, sentimental or irreplaceable garments must be disclosed before processing. Nothing in Clause 8 or this Clause 9 removes or restricts any right that cannot lawfully be excluded under applicable UAE law.
You must not use the Platform to (i) request services for unlawful, immoral or unsafe purposes; (ii) harass, threaten or discriminate against any service professional; (iii) record video or audio of the professional without consent; (iv) circumvent Servia's pricing or fees; (v) reverse-engineer, scrape or interfere with the Platform; (vi) post false or defamatory reviews; (vii) attempt private hire of any professional engaged via Servia (see clause 4.3).
The Servia name, logos, mascot ("Servia"), design, copy, illustrations, photographs, software and all other content of the Platform are owned by Servia or its licensors and protected by UAE and international intellectual-property laws. You receive a non-exclusive, non-transferable, revocable licence to access the Platform for personal use only. Reviews you post become our property to display, edit for length and use in marketing, with attribution by first name only.
Your personal data is processed in accordance with our Privacy Policy and Federal Decree Law No. 45 of 2021 (UAE Personal Data Protection Law).
We may suspend or terminate your account and refuse future bookings if you (a) breach these Terms; (b) fail to pay; (c) abuse, harass or threaten staff; (d) submit fraudulent claims; (e) attempt to bypass Servia to hire professionals privately; or (f) use the Platform unlawfully. Termination does not affect any rights or obligations accrued before termination.
We may update these Terms from time to time. The current version is always at /terms.html. Material changes will be notified to active customers by email, in-app banner or WhatsApp at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any dispute that cannot be resolved through the procedure in clause 10 will be subject to the exclusive jurisdiction of the courts of Dubai, UAE, except that Servia may seek interim or injunctive relief in any court of competent jurisdiction.
SERVIA UAE FOR ONLINE SELLING · Trade Licence No. 1623702
WhatsApp: +971 52 363 3995
Email: hello@servia.ae
Trade licence and registration details available on request to legal@servia.ae.