Last updated: 21 August 2026
| When you cancel / reschedule | Fee | Notes |
|---|---|---|
| 24 hours or more before slot | Free | Reschedule on the app, WhatsApp or by call. |
| Within 24 hours of the slot | 40% of booking | The crew is scheduled and being prepared for your visit. |
| Less than 2 hours before slot | 50% | The slot can no longer be rebooked. |
| No-show / no access at the property | 60% | The crew will wait up to 15 minutes. |
| You bypass us and pay the professional directly | 100% + circumvention fee per Terms | Circumvention fee applies per Terms. |
Where a job requires parts or extra equipment ordered specifically for your booking (for example a replacement component, a special material or dedicated equipment), those items are non-refundable once the booking is within 48 hours of the slot — by then they have been procured and allocated for your visit. If you cancel more than 48 hours before the slot, the parts/equipment cost is refunded in full. The service-fee tiers above continue to apply to the labour portion of the booking.
Sometimes traffic, weather or staff illness causes a delay. We always notify you proactively. If we cancel or are more than 60 minutes late without prior notice, you are credited AED 50 automatically (recurring credits stack up to AED 200 per month).
Payments made by card or through a Servia online payment link are processed by a licensed third-party payment provider. That provider charges a processing fee on every transaction and does not return it when a payment is refunded. The fee is retained by the provider — Servia never receives it and cannot recover or waive it — so refunds of card and payment-link transactions are issued net of the provider's processing fee. The amount is set by the provider, not by Servia, and appears on the receipt issued at the time of payment.
This deduction does not apply to payments originally made by bank transfer or cash, or to refunds taken as service credit. If you would rather not lose the processing fee, ask us and we will issue the difference as Servia service credit instead.
WhatsApp +971 52 363 3995, in-app chat with Servia, or email [email protected] with your booking ID (LM-XXXXXX).