Quick answer
Servia provides managed IT support and IT AMC contracts in Dubai — helpdesk, patching, backups, antivirus and on-site visits — priced per user and device. The most popular option is Business-in-a-Box at AED 1,499/month, bundling Odoo ERP, CCTV and full IT support into one fee. CCTV-only AMC starts from AED 999/year. Priority remote support is delivered worldwide during business hours; scheduled on-site visits cover all seven UAE emirates.
Plans & pricing
IT AMC is scoped to your user and device count after a quick audit. Two published anchors below; a tailored per-seat quote follows a free assessment.
| Plan | What's included | Price (AED) |
|---|---|---|
| Business-in-a-Box Flagship | Odoo ERP + CCTV + managed IT support, fully monitored | 1,499 / month |
| CCTV AMC | Annual camera maintenance & health checks — from | 999 / year |
| Managed IT AMC | Helpdesk, patching, backups, antivirus, on-site visits | Per user — on quote |
Prices include 5% VAT where applicable. Server management, cloud/email migration and cybersecurity hardening are quoted after an audit.
What an IT AMC covers
Helpdesk support
Priority remote help for your team — login issues, email, printing, "it won't open" — during business hours.
Patching & antivirus
Operating systems and software kept current, with managed antivirus to cut ransomware risk.
Backups
Automated, monitored backups so a failed disk or accidental delete doesn't become a lost week.
On-site visits
Scheduled preventive visits plus callouts for anything that can't be fixed remotely.
Email & cloud
Microsoft 365 / Google Workspace setup, mailboxes, shared drives and secure remote access.
Stop paying break-fix prices
Calling a different technician every time something breaks is expensive and slow — nobody owns your setup, so every visit starts from zero. An IT AMC flips that: for a fixed monthly fee, one team already knows your network, your cameras, your access control and your business software, monitors them proactively, and fixes small issues before they become downtime. For SMEs that want the whole stack handled, Business-in-a-Box rolls Odoo ERP, CCTV and IT support into a single AED 1,499/month subscription — one invoice, one number to call, one team accountable end to end.
- Predictable monthly cost instead of surprise repair bills.
- Proactive monitoring — issues caught before they stop work.
- One accountable team for hardware, software and security.
- Business-hours priority support with scheduled on-site visits.
Frequently asked questions
How much does IT support cost in Dubai?
Managed IT support and AMC are priced per user and device. Business-in-a-Box (ERP + CCTV + IT) is AED 1,499/month, and CCTV-only AMC starts from AED 999/year.
What is an IT AMC?
An Annual Maintenance Contract — a fixed-fee agreement covering helpdesk, patching, backups, antivirus and on-site visits, so you avoid surprise repair bills and downtime.
Which areas do you cover?
Remote support is delivered worldwide during business hours; scheduled on-site visits cover all seven UAE emirates.
Do you provide AMC / annual maintenance?
Yes — IT AMC is our core service; CCTV AMC starts at AED 999/year, and Business-in-a-Box bundles ERP, CCTV and IT support monthly.
Do you cover hardware, software or both?
Both — desktops, laptops, printers, network gear and servers, plus operating systems, email, antivirus, backups and the Odoo ERP we build in-house.
How fast do you respond?
AMC clients get priority remote support during business hours, usually within the same working session, with rapid on-site callouts when needed.
Related technical services
Put your IT on one predictable contract
Tell us your user and device count — we'll scope an AMC or Business-in-a-Box plan and confirm the monthly fee.
Servia, Dubai, UAE · +971523633995 · [email protected] · On-site across all 7 emirates · Remote worldwide