Dubai · Free pickup · 24h return · Confirmed on WhatsApp first

Pick what you wash.
We collect, clean, return.

Quick answer

Servia provides laundry and dry cleaning across Dubai and Sharjah with free pickup and delivery, from AED 49 including 5% VAT - wash and fold by the bag, per-item pressing, and dry cleaning for suits, curtains and blankets. Standard turnaround is 24 hours, with 12-hour express and 6-hour rush available for a supplement. Households can move to a fixed monthly plan instead of paying per load. For businesses - hotels, salons, clinics, gyms, restaurants and staff accommodation - corporate laundry contracts are priced per volume after a free assessment, collected on a fixed schedule and invoiced monthly. Book at servia.ae or WhatsApp +971 52 363 3995.

Build your basket below — bags, per-item shirts, kanduras, suits, bedsheets, sneakers. See the indicative AED total live — all prices are starting prices. We confirm your final price with you on WhatsApp before any payment, then we're at your door in the 1-hour window you choose.

AED 49Small bag
24hReturn
15+Premium areas
0Surcharge

📸 Got a pile?

WhatsApp us the photo. A real person reads it + replies with the right bag in ~2 min. No fake AI guessing.

📱 Send pile photo
Important: Servia provides laundry and garment-care services but does not act as an insurer of garments. If your garment or item is high-value, or its value is significantly higher than the laundry/service charge, you must disclose this before booking and before processing begins. Servia does not provide automatic insurance or guarantee the full retail/replacement value of undisclosed high-value, luxury, vintage, antique, sentimental or irreplaceable items. Please review our Laundry & Garment Care Terms before booking. Terms apply.
👇 7 services · tap any tab to switch 1 of 7 · Wash & Fold
🔎

🧺Wash & Fold bags

Best value · 24h return

Mixed wash for daily-wear, towels, bedsheets, kids' clothes. Eco-detergent, tumble-dry, folded — no ironing in this tier. Pick a bag size. Over the count? AED 2/item extra, never AED 5+ like competitors.

🧺

Small

AED 49· up to 10 items
Single person, weekly · most of a 1BR.
🧺

Medium

AED 89· up to 20 items
2 weeks single OR 1 week couple. Most-picked.
🧺

Large

AED 129· up to 30 items
Family of 2-3 or post-trip catch-up.
🧺

XL

AED 189· up to 50 items
Family of 4-5 or weekly + linens.
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

👔Wash & Iron · per item

Hand-press · 24h

Shirts, trousers, kanduras, abayas, daily formal. Bulk discount: 20+ shirts AED 12, 50+ AED 11, 100+ AED 10 — auto-applied.

Tops
👔
Shirt 20+ = AED 12
Hand-press option
AED 14
👕
T-shirt
Wash + light iron
AED 10
👚
Polo / Henley
Collar + body press
AED 12
👕
Linen shirt
Cold wash · hand-press
AED 18
👚
Blouse
Wash + iron
AED 16
Bottoms
👖
Trousers 20+ = AED 12
Crease press
AED 14
👖
Jeans
Cold wash · iron · fold
AED 14
🩳
Shorts
Wash + iron
AED 10
👗
Skirt
Wash + iron
AED 14
Traditional UAE
🧥
Kandura / Thobe
Starched · hand-press · cedar hanger
AED 20
👗
Abaya (regular)
Wash + iron · padded hanger
AED 24
🧕
Hijab / Shayla
Hand-wash · steam-press
AED 14
👳
Ghutra / Shemagh
Wash + iron · starched
AED 12
Dresses & accessories
👗
Dress (regular)
Wash + iron
AED 28
🧦
Socks (pair)
Wash · pair
AED 4
🩲
Undergarment
Wash · per piece
AED 5
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

♨️Iron Only · Hanger or Folded

Already-clean items · 24h

Already washed at home, just need pressing. Pick Hanger (returned on cedar hanger in garment cover, premium) or Folded (folded flat in your Servia bag, cheaper). Hand-press default on premium items.

Men · Shirts · Tops
👔
Shirt · Hanger
Hand-press · cedar hanger · garment cover
AED 8
👔
Shirt · Folded
Press + fold flat
AED 10
👕
T-shirt · Hanger
Light press
AED 7
👕
T-shirt · Folded
Light press + fold
AED 9
👚
Polo · Hanger
Press · collar shaped
AED 8
👚
Polo · Folded
Press + fold
AED 10
👚
Top / Blouse
Steam press
AED 9
👚
Blouse · Silk
Hand-press · low-temp
AED 14
🧶
Pullover / Sweater
Steam · shape-press
AED 16
🧥
Cardigan
Steam · shape-press
AED 15
Bottoms · Skirts
👖
Trousers · Hanger
Crease press
AED 13
👖
Trousers · Folded
Crease press + fold
AED 14
👖
Jeans · Folded
Heavy press · fold
AED 14
🩳
Shorts
Press · fold
AED 12
👗
Skirt
Press · padded hanger
AED 13
👗
Skirt · Delicate
Steam · low-temp
AED 15
Women · Dresses
👗
Dress (regular)
Press · padded hanger
AED 24
👗
Dress · Delicate
Steam-only · low-temp
AED 36
💃
Dress · Evening
Hand-press · embellishment-safe
AED 38
🦋
Jumpsuit
Steam + press
AED 28
🧒 Kids & baby (school uniforms, baby clothes)
🎒
Kids school uniform · Shirt
Press + fold · daily-wear
AED 6
🎒
Kids school uniform · Trouser
Press · sharp crease
AED 6
👕
Kids T-shirt / Polo
Light press
AED 5
👗
Kids dress
Steam press · padded hanger
AED 10
🩳
Kids shorts
Press · fold
AED 5
👶
Baby outfit (per piece)
Gentle iron · hypoallergenic-safe
AED 4
👶
Baby bib (per 3-pack)
Wash + press
AED 6
🧥 Traditional UAE
🧥
Kandura iron + starch
Hand-press · cedar hanger
AED 10
👗
Abaya iron · Hanger
Padded hanger return
AED 10
👗
Abaya iron · Folded
Folded flat
AED 12
🧕
Dupatta / Shila
Steam press · gentle
AED 8
👳
Ghutra / Shemagh
Starched · pressed
AED 6
🧥
Shalwar / Kurta
Press both pieces
AED 14
🌸
Saree (light)
Steam press · gentle fold
AED 22
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

🤵Dry Clean & Delicates

Hand-press · cedar hanger

Solvent-based cleaning for wool, silk, cashmere, embellished items. Garment cover + cedar hanger included.

Suits & formal
🤵
Suit (2-piece)
Perc dry clean · hand-press
AED 49
🧥
Suit (3-piece)
Perc dry clean
AED 65
🧥
Blazer / Jacket
Hand-press
AED 32
👔
Tie / Bow tie
Steam press
AED 15
🦺
Waistcoat
Dry clean · press
AED 22
Specialty & embellished
✨
Abaya (embellished)
Hand-clean · beading-safe
AED 75
🎽
Sherwani / Achkan
Hand-press · garment bag
AED 145
🌸
Saree (heavy)
Folded with care
AED 99
💍
Wedding dress
Museum-grade · quote
AED 450+
👘
Cashmere overcoat
Hand-clean · flat-dry
AED 79
🧥
Sweater
Hand-clean · flat-dry
AED 32
🥋
Silk dress / scarf
Hand-clean
AED 45
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

🛏Bulky & Home Textiles

24-72h depending on item

Bedding, curtains, comforters, rugs, sofa covers. Free pickup, custom-cycle wash for big items.

Bed & bath
🛏
Bed sheet (single)
Wash + iron
AED 18
🛏
Bed sheet (king)
Wash + iron
AED 28
🛁
Towel
Wash · fluff-dry
AED 10
🛏
Pillow case
Wash + iron
AED 8
🛁
Bath robe
Wash + steam
AED 25
Comforters & blankets
❄️
Blanket (single)
Wash · folded
AED 45
❄️
Comforter (king)
Dry clean
AED 79
🛏
Duvet cover (king)
Wash + iron
AED 45
🦮
Pet bed cover
Wash · disinfect
AED 35
Curtains & rugs
🪟
Curtain (per panel)
Dry clean
AED 45
🪅
Persian rug (min)
Hand-wash · AED 18/sqft
AED 250
🟫
Area rug (small)
Machine wash
AED 65
🛋
Sofa cushion cover
Wash + iron
AED 18
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

👟Shoes, Bags, Leather

2-4 day turnaround

Sneaker deep-clean, leather conditioning, sole re-whitening, scuff repair. Free pickup + delivery — bags too.

👟
Sneaker clean
Upper + sole · deodorize
AED 49
🥾
Boot clean + condition
Leather conditioner
AED 65
👞
Leather shoe polish
Buff + cream polish
AED 45
👠
Heels restoration
Heel tip · scuff repair
AED 75
⚪
Sneaker sole re-whiten
Bleaching · midsole restore
AED 35
👜
Handbag clean
Leather · surface + interior
AED 95
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

💎Recurring Plans

No more thinking about laundry

Pick a plan that matches your week. We come on the same day, every week / fortnight / month — your clothes are ready when you need them. Lock-in 3 / 6 / 12 months in advance for extra savings — see below.

For pros
👔

Office Dress Weekly

Weekly · workwear focus
AED 199/mo

Up to 8 shirts + 8 trousers wash & press every Sunday, ready by Tuesday — never iron your office dress again.

  • Cedar hangers · garment cover
  • Stain treatment included
  • 2 free dry-clean items / month
For parents
🎒

Kids School Uniform

Weekly · ready Sunday
AED 149/mo

Up to 2 kids × 5 sets/week, picked Friday evening, back Sunday morning — never scramble for clean shirts again.

  • Hypoallergenic detergent
  • Name-tag preservation
  • PE kit express on request
⭐ Most popular
💎

Servia VIP

Weekly · single person
AED 299/mo

2 bags + 5 dry-clean items every week. Cedar hangers, hand-press, 2 free same-day rushes.

  • 1 scheduled pickup every week
  • Free button repair
  • Priority WhatsApp line
👨‍👩‍👧‍👦

Family Plan

Weekly · family 4–5
AED 549/mo

4 bags + 10 dry-clean items /week. Kids-uniform express, unlimited rushes. The "Sunday is no longer laundry day" plan.

  • Same-day rush twice / month free
  • Free monthly bedsheet refresh
  • Free 4 sneaker cleans /year
Light user
🌿

Bi-weekly Basics

Every 2 weeks · single
AED 169/mo

1 medium bag every fortnight + 3 dry-clean items / month. Perfect if you're single, travel often, or have a small WFH wardrobe.

  • Pick your fortnight day
  • Pause anytime (e.g. when travelling)
  • Free eco-detergent option
Big home
🏡

Whole-Home Monthly

Monthly · villa / 3-4BR
AED 799/mo

One BIG monthly visit: bedsheets, towels, curtains rotation, kandura press, sneaker cleans. Resets the house in one go.

  • Curtain panel rotation (2 / mo)
  • Bedsheet + towel refresh (all rooms)
  • 4 sneaker / shoe cleans / month
🎁 Prepay & save more

Lock in your plan — save up to 15%

Pay 3 / 6 / 12 months upfront and we'll lower the monthly rate. Cancel anytime — you only forfeit the discount on the remaining months, never penalised.

3 months
5% off
prepay
6 months
10% off
+ free hangers
12 months
15% off
+ free month

After you subscribe to a plan, our team WhatsApps you to set a pickup day and offer the prepay discount.

How plan pricing works
  • Each plan is sized to a household’s weekly volume. Servia VIP is built around one person’s laundry — 2 bags a week. Two or more people typically generate 3–4 bags a week, which is what the Family Plan is sized for. If you are unsure, start where you think you fit and we will show you your actual bag count after the first few weeks.
  • Each plan includes one scheduled pickup per week on your chosen day (Bi-weekly Basics: one per fortnight; Whole-Home: one per month). Extra collections can be added — we quote them before you commit.
  • Prices shown are starting prices. Items outside the plan (oversized bedding, wedding dresses, leather, suede, specialist stain work) are quoted per item before we collect them.
  • Sharjah is our home route — anywhere else an area charge may apply. All prices shown are starting prices from our Sharjah route. For any other emirate an area charge may be added on top, so please confirm with our team on WhatsApp (+971 52 363 3995) before placing your order. See the table below.
  • Anything we quote you on WhatsApp or in the cart is the final price, confirmed before payment. No surprise charges after collection.
Service area Plan price Area charge
Sharjah As listed above None — our home route
All other emirates
Dubai, Ajman, Abu Dhabi, UAQ, RAK, Fujairah
As listed above Area charge may apply — confirm with us on WhatsApp before ordering

Sharjah is our home route, so prices there are the listed starting price. Everywhere else is served on a scheduled route and an area charge may be added on top — please confirm with our team on WhatsApp (+971 52 363 3995) before placing your order. We never add a charge after collection.

🏢
For businesses
Need bulk laundry for a hotel / clinic / factory / gym?
From AED 6 per piece · weekly route · SLA-backed. Free 2-week pilot.
See B2B plans →
↑ Switch service? Tap a different tab above — your basket persists across all 7 services.

💎 Wash weekly? Save with VIP

1 scheduled pickup a week · 2 bags + 5 dry-clean items · cedar hangers · AED 299/mo · cancel anytime.

Free pickup across Dubai — Marina · Downtown · JBR · DIFC · Business Bay · Jumeirah · JLT · Al Barsha · Umm Suqeim
🇦🇪 العربية

Laundry & Garment Care — Important Terms

Our laundry and garment-care service is a processing service — not insurance, a valuation, or a replacement-value guarantee. Submitting a garment does not, by itself, mean Servia accepts financial responsibility for its full retail price, replacement price, sentimental value or any amount later claimed. Any claim is assessed according to the applicable service terms, the circumstances and applicable UAE law.

Nothing here excludes or restricts any right or liability that cannot lawfully be excluded under applicable UAE law. Read the full, binding terms in Clause 8 — Laundry & Garment Care.

Laundry FAQ — your questions, answered

Pricing, pickup areas, turnaround, dry cleaning, garment care and claims. Type to search.

Does Servia insure my clothes?
No. Servia provides laundry and garment-care services and does not automatically insure garments for their full retail or replacement value. If you have a high-value, luxury, vintage, antique, sentimental or irreplaceable item, please tell us before processing so we can decide whether we can safely accept it and whether any special arrangement is required. See the full Laundry & Garment Care Terms.
What if my garment is damaged?
Notify Servia promptly and keep the garment available. If damage or loss is proven, Servia provides a refund or credit of all or part of the Servia service fee paid for that booking. If your item's value is higher than the service fee, you must tell us in writing before processing, and we can proceed only after we agree in writing to accept it. Claims are assessed under the applicable service terms and UAE law; a stated value alone does not set the amount. Servia is not an insurer and offers no fixed cover amount. See the full Laundry & Garment Care Terms.
Do I need to declare high-value or designer items?
Yes. High-value, luxury, designer, vintage, antique, couture, heavily embellished, hand-finished, sentimental or irreplaceable items must be disclosed before processing. We may ask for an approximate value or proof of purchase before accepting such an item. If an unusually valuable item is not disclosed, Servia does not automatically accept its full retail or replacement value as the value of a claim, to the fullest extent permitted by applicable UAE law.
How much does laundry cost in Dubai?
Wash & fold bags start at AED 49 (small) and AED 89 (medium), per-item pressing from AED 14 a shirt, and dry cleaning from AED 49 for a suit — all including 5% VAT. You see the running total as you build your basket on this page, and we confirm the exact price on WhatsApp before any payment.
Is laundry pickup and delivery free?
Yes — pickup and delivery are free across our premium coverage areas (Business Bay, Dubai Marina, Downtown, JLT, JBR, Palm Jumeirah, Emirates Hills, Dubai Hills, DIFC and more). A small delivery fee applies only to orders under AED 70.
Which areas do you cover for laundry pickup?
We cover Dubai and Sharjah, with free pickup across 15+ premium Dubai communities. Tell us your area on WhatsApp +971 52 363 3995 and we'll confirm the next available pickup window.
How long does laundry take?
Standard turnaround is 24 hours. Need it sooner? 12-hour express and 6-hour rush are available for a small supplement.
Do you offer same-day laundry and dry cleaning?
Yes — choose 6-hour rush or 12-hour express at checkout for same-day return on most items.
Is wash & fold priced by bag or by kilo?
By bag — so there are no surprise weigh-in charges. A small bag is AED 49 and a medium bag is AED 89, washed, dried and neatly folded, with cedar hangers available.
What fits in a wash & fold bag?
A small bag holds roughly a regular load (t-shirts, underwear, socks, everyday wear); a medium bag holds about double. Not sure? WhatsApp us a photo of your pile and we'll suggest the right bag in about two minutes.
Do you do dry cleaning, and for which items?
Yes — suits, jackets, dresses, kanduras, abayas, delicates and more, hand-finished and pressed. Dry cleaning a suit starts at AED 49; each item's exact price is shown in the Dry Clean & Delicates section above.
How much does it cost to dry clean a suit?
From AED 49 including VAT for a two-piece suit, hand-pressed and returned on a cedar hanger. Three-piece and heavily embellished suits are priced individually in the menu.
Do you clean kanduras and abayas?
Yes — kanduras, abayas and other traditional wear are cleaned and crisply pressed. Select them in the Dry Clean & Delicates section to see the exact price.
Do you clean wedding dresses and evening gowns?
Yes, as specialist delicate items. Because gowns vary widely, please disclose beading, lace or any high value before processing so we can confirm handling and price first — see our garment-care terms.
Do you offer ironing or pressing only?
Yes — the Iron Only service is for items that are already clean. Choose a hanger or folded finish; pricing is per item in the Iron Only tab.
How much is ironing per shirt?
Wash & iron is from AED 14 per shirt; iron-only (already clean) is priced lower per item — see the Iron Only tab above.
Do you clean bedsheets, duvets and blankets?
Yes — duvets, comforters, blankets, bedsheets and towels are in the Bulky & Home Textiles section, with a 24–72 hour turnaround depending on the item.
Do you clean curtains?
Yes — curtains are handled as home textiles. Because sizes and fabrics vary, we confirm the price per panel on WhatsApp before processing.
Do you clean shoes, bags and leather?
Yes — sneaker cleaning, leather bags and shoe care are in the Shoes, Bags & Leather section, typically a 2–4 day turnaround.
What detergent do you use? Is it safe for babies and sensitive skin?
Eco-friendly, fragrance-light detergents by default, with hypoallergenic options on request — suitable for sensitive skin, babies and kids' uniforms. Just note it when booking.
Can you remove tough stains?
We pre-treat and do our best on stains, but results depend on the stain type, fabric, age and any previous treatment. Some set-in stains cannot be fully removed and treatment is not guaranteed — tell us about known stains so we can target them.
Do you separate whites and colours?
Yes — items are sorted by colour and fabric type, and delicates are handled separately to reduce the risk of colour transfer.
Do you offer a monthly laundry subscription?
Yes — the VIP plan is AED 299/month and the Family plan is AED 549/month, with scheduled weekly pickups, included bags and items, and same-day rushes. See the Recurring Plans tab above.
What's included in the Family laundry plan?
From AED 549/month: weekly pickup, multiple wash & fold bags per week, a monthly dry-clean allowance, kids-uniform express and unlimited same-day rushes — built for families of 4–5. Cancel anytime.
Is there a minimum order for free delivery?
Orders under AED 70 carry a small delivery fee; at AED 70 or more, pickup and delivery are free. The basket on this page nudges you to the free-delivery threshold.
How do I pay for laundry?
Card, Apple Pay, Google Pay or a WhatsApp pay link. We confirm your exact price on WhatsApp first — you never pay before the price is agreed.
Are laundry prices VAT-inclusive?
Yes — every laundry price on this page includes 5% VAT. The price you see is the price you pay.
How do I schedule a laundry pickup?
Build your basket here and check out, or WhatsApp +971 52 363 3995. Pick a 1-hour pickup window and we'll be at your door.
Do I need to be home for pickup and delivery?
Ideally for the first pickup, but you can arrange a contactless handover with your building concierge or a trusted person — just tell us in the notes.
How are my clothes returned — folded or on hangers?
Your choice: neatly folded, or on cedar hangers with garment covers for pressed and dry-cleaned items.
Do you offer laundry for businesses, hotels and gyms?
Yes — corporate laundry for hotels, clinics, gyms, salons, restaurants and offices is priced per volume with scheduled collection and monthly invoicing. See our corporate laundry page.
Do you handle delicate fabrics like silk, wool and cashmere?
Yes — delicates are cleaned on gentle or dry-clean cycles as appropriate. Please flag any very delicate, embellished or high-value piece before processing so we can confirm the handling.
What if an item shrinks or fades?
Shrinkage, colour change or fading can occur depending on the fabric, age, dyes and the manufacturer's care label, and these risks do not automatically mean liability. We follow care-label guidance — keep the label legible and tell us about any special-care needs.
What happens if an item goes missing?
Tell us promptly and keep your booking reference. We'll investigate; if a loss is proven you're compensated as set out in our garment-care terms (a refund or credit of all or part of the service fee). High-value items must be declared in writing beforehand.
Do you clean school uniforms and kids' clothes?
Yes — uniforms and kids' wear are handled daily, with an express option for school-morning rescues on the Family plan.
Is there a first-time laundry discount?
Yes — new customers get 20% off the first basket with code FIRST20, auto-applied at checkout.
Where can I find laundry pickup near me in Dubai?
We offer free pickup across 15+ premium Dubai communities including Marina, JLT, Downtown, Business Bay, Palm Jumeirah, JBR, Emirates Hills, Dubai Hills and DIFC, plus wider Dubai and Sharjah on request. Share your location on WhatsApp +971 52 363 3995 for the next available window.
Do you offer laundry in Dubai Marina and JBR?
Yes — Marina and JBR are core free-pickup areas with frequent daily windows and same-day express usually available.
Do you offer laundry in Business Bay and Downtown?
Yes — both are premium free-pickup zones; 12-hour express and 6-hour rush are usually available.
Do you offer laundry on Palm Jumeirah?
Yes — Palm Jumeirah is a free-pickup area; both villa and apartment pickups are supported.
Do you cover Sharjah for laundry?
Yes — we cover Sharjah. Tell us your area on WhatsApp to confirm the pickup schedule for your building.
What's the difference between washing and dry cleaning?
Washing uses water and detergent and suits everyday cottons and linens; dry cleaning uses a gentle solvent for items water can damage — suits, silk, wool, structured garments and anything marked 'dry clean only'. We choose the right method per item.
What does 'dry clean only' on a care label mean?
It means the manufacturer recommends solvent cleaning rather than water washing to protect the fabric, shape or trims. Add those items to our Dry Clean & Delicates section and we'll handle them accordingly.
How often should I dry clean a suit?
Typically after 4–5 wears or when visibly soiled — over-cleaning wears fabric, so press between cleans. We hand-press every suit.
Do you remove oil and grease stains?
We pre-treat oil and grease and do our best, but success depends on the fabric, how fresh the stain is and any prior treatment, so results aren't guaranteed. Tell us the stain type when booking.
Can you remove ink, curry, wine or blood stains?
We target common stains — ink, curry/turmeric, wine, coffee, blood and sweat — with appropriate pre-treatment. Some set-in stains cannot be fully removed, so flag them and we'll try the right method.
Do you clean comforters, duvets and quilts?
Yes — comforters, duvets and quilts are in Bulky & Home Textiles, washed or dry-cleaned by type, usually 24–72 hours.
How much does it cost to clean a blanket or duvet?
It's priced per item by size and type in the Bulky & Home Textiles section; we confirm the exact amount on WhatsApp before pickup.
Do you clean leather jackets and suede?
Yes — specialist leather and suede care is in the Shoes, Bags & Leather section. Because leather and suede vary, we confirm handling and price first.
Do you clean handbags?
Yes — leather and fabric handbag cleaning is available. Please disclose designer or luxury bags before processing so we can confirm the handling.
Do you clean sneakers and trainers?
Yes — sneaker cleaning and restoration is offered, typically with a 2–4 day turnaround.
What are your express and rush cutoff times?
6-hour rush and 12-hour express are available on most items. Message us for the latest cutoff to get same-day return in your area.
Can I schedule weekend or evening pickups?
We run pickups six days a week with flexible windows — tell us your preferred slot and we'll confirm availability.
Do you offer contactless pickup and delivery?
Yes — leave your bag with the concierge or a trusted person and note it in the booking, and we'll handle it contactless.
Will I get a VAT invoice or receipt?
Yes — a digital invoice with the 5% VAT breakdown is issued for every paid order.
Can I pay cash for laundry?
We mainly use card, Apple Pay, Google Pay and WhatsApp pay links. Ask us on WhatsApp if you need an alternative.
What is your laundry cancellation and refund policy?
If we haven't collected yet, you can cancel free. Once processing has started, message us — we'll sort it fairly under the applicable service terms and UAE law.
What if I'm not home at delivery?
We'll reattempt or leave the order with your concierge or a trusted contact as you prefer — just tell us in the notes.
Is there a minimum number of pieces?
No fixed piece count — the only threshold is the AED 70 free-delivery minimum; smaller orders simply add a small delivery fee.
Do you offer bulk or family discounts?
Yes — the VIP (AED 299/month) and Family (AED 549/month) plans give the best per-item value, and high-volume or corporate needs are quoted separately.
Can I pause or cancel my monthly plan?
Yes — plans are cancel-anytime. Message us to pause or change your schedule.
Are your laundry staff background-checked?
Yes — the people handling pickups and the facility team are vetted, and your order is tracked through the process.
How do you make sure clothes don't get mixed up or lost?
Every order is tagged and tracked from pickup to delivery. If anything is ever missing, tell us promptly and we'll investigate and resolve it under our terms.
Is your detergent eco-friendly?
Yes — eco-friendly, phosphate-light detergents are the default, with hypoallergenic and fragrance-free options on request.
Do you clean office and restaurant uniforms and linen?
Yes — that's our corporate laundry service with scheduled routes and monthly invoicing. See our corporate laundry page.
Do you handle hotel and gym towels and bedding?
Yes — hospitality and fitness linen is handled under corporate contracts, with thermal or hygienic cycles where needed.
Do you send updates or let me track my order?
Yes — you'll get WhatsApp updates from pickup to return, and you can message us any time for a status.
How far in advance should I book a laundry pickup?
Same-day is often possible in Dubai; booking the night before secures your preferred morning window, especially for express and rush.
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